Complaints procedure

It can always happen that something does not go as planned. We recommend that you first make complaints known to us by emailing our customer service: support@biolovers.nl

If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/.

As of February 15, 2016, consumers in the EU can also submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being handled elsewhere, you are free to submit your complaint through the platform of the European Union.