Returns

Is your order not quite what you expected? No problem, returns can be easily made within 14 days via your account.

Right of Withdrawal

You have the right to register your order for return within 14 days of receipt, without giving a reason. After registration, you have another 14 days to actually send the package back.

Products must be returned – if possible – in their original condition and packaging. Unfortunately, we cannot accept returns of opened or used products, or products without a hygienic seal.

How does returning work?

  1. Log in to your account at: account.biolovers.nl
  2. View the order from which you want to return (part of) the products
  3. Click on "Request Return" and follow the instructions
  4. After approval, you will receive return instructions with shipping information via email

Return Costs

The costs for returning are at your own expense and amount to €4.95.
Returns can be easily made via PostNL, without having to pay when dropping off. We use a reply number, so you do not need to buy or print a shipping label. The return costs of €4.95 will be automatically deducted from your refund.

Return Costs from Abroad

For returns from all countries outside the Netherlands, you as a customer can send the package back to us at your own expense.

Refund

As soon as we receive and check your return in good condition, we will process your refund within 14 days. The purchase amount will be refunded via the same payment method you used to pay.

Did you choose to pay later? Then the payment obligation for the returned product is waived.