Shipping & Delivery

At Biolovers, we ensure fast and reliable delivery. All our orders are shipped with PostNL. Within the Netherlands and Belgium, PostNL also handles the delivery directly. For deliveries to other countries, PostNL works with local delivery services. In the PostNL Track & Trace, you can see exactly which delivery service will handle your parcel, including their own local Track & Trace code. Delivery within the Netherlands is CO₂-neutral.

When will my order be shipped?

Orders placed on working days or Sundays before 21:00 are processed and shipped the same day. You will receive a Track & Trace code from PostNL by approximately 23:00 at the latest, allowing you to track your shipment.

Shipping costs & free shipping

Shipping costs within the Netherlands

Shipping costs within Europe

Due to increased carrier costs, the rates for shipments outside the Netherlands have been adjusted.

Delivery times by country

Delivery times vary by country. You can find an overview below:

*Other European countries we ship to:

Andorra, Bosnia and Herzegovina, Bulgaria, Czech Republic, Denmark, France, Finland, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Not at home when your order is delivered?

If you are not at home, PostNL or your local delivery service will try to deliver the parcel to your neighbours. If this is not possible, it will be taken to a nearby collection point. You have 5 working days to collect your parcel. If it is not collected, it will automatically be returned to us and we will refund the purchase amount.

Public holidays & delays

We do not ship parcels on public holidays. Orders placed on a public holiday will be processed on the next working day. Please also keep in mind that delivery times may be slightly longer around public holidays due to increased volumes at PostNL.

No shipments are made on the following days:

• New Year's Day
• Good Friday
• Easter (Easter Sunday and Easter Monday)
• King's Day
• Liberation Day
• Ascension Day
• Whitsun (Whit Sunday and Whit Monday)
• Christmas (Christmas Day and Boxing Day)
• New Year's Eve

For up-to-date information about delays, please visit the PostNL website.

Parcel lost or damaged?

Don't worry, we're happy to help. Contact our customer service team by email, include your order number and provide a brief explanation of the issue.

Is the parcel or product damaged? Please also send us clear photos of both the shipping box and the product itself. We'll make sure to find a suitable solution.

Questions?

Visit our customer service page or contact us by email or phone. We're happy to help!

>