Shipping & Delivery

At Biolovers, we ensure fast and reliable delivery.
All our orders are shipped with PostNL. Within the Netherlands and Belgium, PostNL also handles the delivery itself. For deliveries to other countries, PostNL collaborates with local delivery services.
In the Track & Trace of PostNL, you can see exactly which delivery service this is, including their own local Track & Trace code.
Delivery within the Netherlands is CO₂-neutral.

When will my order be shipped?

Orders placed on weekdays or Sunday before 9:00 PM will be processed and shipped the same day.

    You will receive a Track & Trace code from PostNL to track your shipment by around 11:00 PM.

    Shipping costs & Free shipping

    We have one simple shipping rate for all European countries:

    Order amount Shipping costs
    €0 – €59,99 €4,95
    €60+ Free shipping

    Delivery times by country

    The delivery time varies by country. An overview can be found below:

    Country Delivery time
    Netherlands 1 working day
    Belgium 1–2 working days
    Germany 2–3 working days
    Austria 3–4 working days
    Other European countries* 2–10 working days

    *Other countries within Europe that we ship to:

    Andorra, Bosnia and Herzegovina, Bulgaria, Czech Republic, Denmark, France, Finland, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

    Not home at delivery?

    If you are not home, PostNL or your local delivery service will try to deliver the package to your neighbors. If that is not possible, it will go to a pickup point nearby. You have 5 working days to pick up the package there. Not picked up? Then it will automatically be returned to us and we will refund the purchase amount.

    Holidays & delays

    On holidays, we do not ship packages. Orders placed on a holiday will be processed on the next working day. Please also note that delivery times may be slightly longer around holidays due to high volume at PostNL.

    No shipping on the following days:

    • New Year's Day
    • Good Friday
    • Easter (first and second Easter day)
    • King's Day
    • Liberation Day
    • Ascension Day
    • Pentecost (first and second Pentecost day)
    • Christmas (first and second Christmas day)
    • New Year's Eve

    For current delays, you can visit the PostNL website.

    Package lost or damaged?

    No panic, we are happy to help you. Please contact our customer service via email, mention your order number, and provide a brief explanation.

    Is the package or product damaged? Please also send clear photos of the shipping box and the product itself. We will provide a suitable solution.

    Questions?

    Visit our customer service page or contact us via email, chat, or phone. We are happy to help you!